Expertise and values-driven collaboration
A midsized biotech sponsor approached Catalyst Clinical Research with the opportunity to increase biostatistics and data management work from staff augmentation services only to become their preferred biometrics provider. We showcased our technical proficiencies and leaned into our core values to win this preferred providership.
Opportunity
Catalyst was presented with the chance to demonstrate our flexibility and apply our growth mindset strategy by shifting from providing staff augmentation only support to being selected as the preferred provider for biometrics services. Initially, the partnership was limited, with the client engaging with Catalyst on an as-needed basis for specific roles to be resourced within the data management function, as well as ad-hoc biostatistics and medical writing support. The proven success of that collaboration created an opportunity to deepen the business relationship and establish a more significant, long-term collaboration by becoming the client’s chosen partner for biometrics.
Strategies
Catalyst deployed a multifacted approach:
- Applied technical proficiency and prior experience with the intricacies of rescue studies to create tailored solutions for data management and statistical programming for the client, while continuing the existing staff augmentation model.
- Proactively built connections across all levels of the client organization, ensuring strong communication and trust with stakeholders at every tier. Channeling a core value of listening, Catalyst actively sought client feedback and insights to fine-tune our solutions and foster a true partnership.
- Placed a high priority on people, focusing on consistent delivery of services and maintaining reliability throughout ongoing projects.
- Demonstrated our core value of flexibility by delivering adaptable solutions tailored to the evolving needs of the client, which fostered a responsive and client-centric reputation.
Result
As a result of these concerted efforts, Catalyst successfully secured preferred provider status for biometrics, encompassing both data management and biostatistics services. This elevated partnership established a foundation for ongoing collaboration and future growth opportunities with the client.
