Biometric Services for Large Pharmaceutical Company

A large biopharmaceutical company needed an outsourcing provider for one full-time statistical programmer, scaling up to seven full-time equivalent (FTE) resources by the end of the first year. All studies remained on the client’s systems, utilizing standard operating procedures (SOPs) and macros. The client asked to maintain control over deliverables and timelines. 

Catalyst Flex delved into the client’s specific needs and designed a flexible, cross-therapeutic approach that allowed for significant scalability to match growing requirements. This customized solution utilized an internal SAS platform that mirrored the client system, allowing for deliverables that would run on the client’s systems resulting in seamless collaboration between the Catalyst team and client. Additionally, the partnership included a robust tiered governance platform which included executive, operations, and functional face-to-face meetings, agreed upon metrics/key performance indicator (KPI) reporting and robust escalation pathways, and risk management/mitigation strategies. 

During the first two years of successful partnership, the engagement grew to include data management and biostatistics, expanding by more than 30 FTEs. Over the next 11 years, the relationship continued to develop to also include programming, application development, and biometrics IT support—totaling more than 130 FTEs across all functional service areas. 

The flexible model put in place allowed for rapid scalability when the client faced unforeseen challenges, allowing Catalyst Flex to act quickly and for 20+ FTEs to be successfully deployed in a single month. 

Flex is committed to the well-being of our teams, investing in our culture and valuing our staff, and instilling these principles with our client. The mutual investment in the partnership yielded an industry-leading low turnover with a 93% staff retention rate.